Refund policy

Return & Refund Policy

Last Updated: October 9, 2026

At Ahgua Fresca, customer satisfaction is important to us. We take pride in the quality of our merchandise and strive to ensure every order meets our standards. Please review our return and refund policy before purchasing.

 1. Return Eligibility

Customers have 5 calendar days from the confirmed delivery date to request a return.

All return requests must be submitted within this period. Requests received after 5 calendar days may be declined, except where required by applicable law.

To qualify for a return, merchandise must meet the following conditions:

- Unworn, unused, unwashed, and unaltered.
- Free from stains, odors, damage, and signs of wear.
- Returned in the same condition in which it was received.
- All original tags and labels must remain attached.
- Original packaging, accessories, and included items must be returned.
- Proof of purchase or a valid order number must be provided.

Items that do not meet these requirements may be denied a refund, except where applicable law requires otherwise.

 2. Reporting Damaged, Defective, or Incorrect Orders

Customers should contact Ahgua Fresca within 48 hours of confirmed delivery to report any order-related issues, including:

- Damaged or defective merchandise.
- Incorrect items received.
- Missing items or accessories.
- Other discrepancies with the order.

Please include your order number, a description of the issue, and clear photographs of the merchandise and packaging when applicable.

Claims submitted after 48 hours may require additional verification. This reporting period does not limit any rights or remedies provided under applicable consumer protection laws.

3. Return Authorization

Customers must contact Ahgua Fresca and receive return instructions before sending merchandise back.

Returns sent without prior authorization may be refused.

Customers are responsible for ensuring returned merchandise is securely packaged to prevent damage during transit.

We recommend using a trackable shipping service and retaining proof of shipment.

 4. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including changes of mind, incorrect size selections, or personal preferences.

If the return results from an error made by Ahgua Fresca, such as shipping the wrong item or providing defective merchandise, we will provide an appropriate resolution, including applicable return shipping costs.

Shipping charges from the original order are nonrefundable unless required by law or the return results from our error.

 5. Inspection & Refund Approval

All returned merchandise is subject to inspection upon arrival.

We reserve the right to verify that returned items meet our eligibility requirements.

Refunds may be declined for merchandise that is worn, washed, altered, damaged through misuse, missing original components, or otherwise fails to meet our return requirements, except where required by law.

Customers will be notified regarding the approval or denial of their return.

 6. Refund Processing -  3-7 Business Days

Once returned merchandise has been received, inspected, and approved, refunds will be processed within 3-7 business days.

Approved refunds will be issued to the original payment method used at checkout.

Please note that financial institutions and payment providers may require additional processing time before funds appear in the customer's account.

 7. Exchanges

Exchanges are subject to product availability.

Customers requesting a different size, color, or style must contact us within the 5-calendar-day return window.

All merchandise submitted for an exchange must meet the same original-condition requirements outlined in this policy.

Additional shipping charges may apply.

 8. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

- Worn, washed, used, or altered merchandise.
- Merchandise missing original tags, packaging, or included accessories.
- Items damaged through customer misuse or improper care.
- Gift cards.
- Personalized or custom-made merchandise, where disclosed before purchase.
- Final-sale merchandise clearly identified as non-returnable before purchase.

These exclusions do not affect any rights customers may have under applicable law regarding defective, damaged, or incorrectly supplied products.

9. Lost or Stolen Packages

Packages marked as Delivered by the shipping carrier are generally considered fulfilled.

Ahgua Fresca is not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law.

Customers experiencing delivery issues should contact us within 48 hours so we can review available tracking information and assist where possible.

A carrier's delivery confirmation does not eliminate any legal rights a customer may have regarding an undelivered order.

 10. Payment Disputes & Chargebacks

We encourage customers to contact Ahgua Fresca directly regarding order concerns so we have an opportunity to investigate and resolve the issue.

In the event of a payment dispute or chargeback, Ahgua Fresca reserves the right to provide relevant documentation to payment processors and financial institutions, including:

- Order and payment confirmations.
- Shipping and tracking records.
- Delivery confirmation.
- Customer communications.
- Return authorization and inspection records.
- Applicable policies presented during checkout.

All disputes are subject to applicable laws, payment processor requirements, and card network regulations.

Nothing in this policy restricts a customer's legal right to dispute a transaction.

 11. Contact Us

For return requests, refunds, damaged merchandise, or questions regarding this policy, please contact Ahgua Fresca through our official customer support channels.

Please include your order number and a brief description of your request to help us assist you efficiently.

AHGUA FRESCA  
The Original AF.